Refund Policy

Thank you for buying our courses. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses, whether it is an instructor-led or self-paced training.

As with any online purchase experience, there are terms and conditions that govern our Refund Policy. When you buy a training course from us, you agree to our Privacy Policy, Terms of Use and Refund Policy.

For Self Placed Learning:

To qualify for a refund, you must:

• submit your refund request within 7 days of purchasing a course
• have consumed less than 25% of the video-learning content
• and not requested any exam voucher or kit.

Any refund request failing to meet any of the requirements will not be accepted and no refund will be provided.

For Instructor Led Training:

To qualify for a refund, you must:

• submit your refund request within 7 days of purchasing your course
• have consumed less than 25% of the video-learning content
• have not attended more than one (1) live online class
• and not requested any exam voucher or kit

Any refund request failing to meet all of these requirements will not be accepted and no refund will be provided.

University Partnered Programs /Bootcamps:

To qualify for a refund, you must submit your refund request within 7 days from the start date of the regular class (Live or Recorded as the case maybe) whether attended or not. Any refund request failing to meet this requirement will not be accepted and no refund will be provided.

For instructor led training & University Partnered programs, codex techno lab reserves the right to reschedule/cancel a class/session due to any unavoidable circumstances. codex techno lab will reschedule any cancelled class/session.

Cancellation & Refunds:

We reserve the right to reschedule/cancel a class/session due to any unavoidable circumstances, or change the location of a class [if applicable]. To qualify for a refund, you must:

• not have attended any classes
• submit your refund request within 7 days of purchasing a course

Refund request can be initiated in two ways

•  From my orders section, by clicking on “Initiate Refund” for the relevant course. This will work when item purchase-quantity is one.
• In case item purchase-quantity is more than one, please reach out to our support team through our Help & Support section on the website.

Refunds: Duplicate payment

Refunds of any duplicate payments will be processed via the same source (original method of payment) within 10 working days after you have submitted your request.